Features

All features

A practice management system built specifically for allied health professionals. Designed to manage your daily routine without the clutter, so every part of running your clinic feels simple and connected.

Appointments calendar

Keep your clinic running perfectly on time with a smart, drag-and-drop calendar that handles bookings, reschedules, and cancellations without the usual back-and-forth or headache.

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Automated reminders: Send personalized SMS and email reminders automatically, reducing your daily no-shows and keeping your schedule full without any extra manual follow-up.
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Two way SMS: Send real-time updates and receive instant replies directly within the calendar. The easiest way to handle quick booking changes or questions without picking up the phone.

Clinical notes and letters

Write comprehensive notes and letters in a fraction of the time. A secure and intuitive system built to cut down the endless typing of notes and referral letters.

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Smart templates: Use pre-built templates customised to your specific field to speed up your notes and letters.
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Continuous Auto-Save: Write your clinical notes and referral letters without the fear of losing your progress. A secure feature that automatically saves your work in the background.

Claiming for Medicare & DVA

Process claims easily without ever leaving NEO. It's the easiest way to ensure your clinic gets paid faster, with fewer rejections and none of the usual back-and-forth paperwork.

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Built directly into NEO: Submit claims using a system fully approved by Medicare and DVA, eliminating the need to jump between external portals.
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Automated error checking: Catch missing provider numbers or incorrect details before the claim is even sent. Total peace of mind knowing your claims are accurate and compliant on the first try.

Patient management

NEO keeps your patient data organised and protected, combining security with simplicity. With everything from records to claims, you can manage your patients efficiently and confidently.

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Centralised digital files: Access treatment history, signed consent forms and upcoming appointments in a single organised dashboard. Make sure that you are always perfectly prepared for whoever walks into the room.
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Local privacy and security: Rest easy knowing all your clinical data is hosted securely in Australia and strictly adheres to local privacy laws.

Invoicing and payments

Create, edit, send, and track invoices from one place, giving you full control and visibility over your clinic's entire financial workflow, from the first booking to the final payment.

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Automated invoice generation: Instantly generate detailed invoices that automatically pull information from your appointment.
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NDIS ready: Create compliant NDIS invoices to send to plan managers or external nursing providers.

Patient portal

NEO's innovative patient portal lets your patients securely access their important information anytime, giving them more control and improving communication with your clinic.

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Access to shared treatment plans: Grant patients secure access to view specific treatment plans or exercise routines you have explicitly shared.
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Secure note sharing: Allow patients to share private updates directly with their specific health professional. A secure channel that keeps sensitive information completely hidden from administrative staff.

Administration tools

Access all the settings and backend tools you need to manage the system exactly how you want. A complete control center designed to keep your entire clinic running your way.

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Multi-clinic support: Manage multiple clinics or treatment rooms from one central login. The easiest way to scale your clinic without doubling the administrative workload.
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User permission access: Set exact access levels for different staff members to ensure sensitive financial or clinical data remains protected.

Reports and analytics

Track the health of your clinic with simple, easy to read graphs and data. The smartest way to make informed decisions about your clinic's future.

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Appointment analytics: Understand your cancellation rates, new patient growth and item code usage at a glance.
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Revenue analytics: Monitor your daily, weekly, and monthly earnings to see exactly how your clinic is performing.

A switch your entire team will love

We'll handle your switch to NEO so your team can log in and get started straight away.

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30-day free trial
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No lock-in contracts
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Free local support and training
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Free unlimited admin users
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Free data migration
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Total data security
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100% Australian hosted