NEO PRACTICE MANAGEMENT
TERMS and CONDITIONS

The NEO PRACTICE MANAGEMENT (NEO) system is provided by COMPUTER FRAMEWORKS to you or your company or business (known as the Customer in this document). These are the terms of use which form our contract with you.

On the understanding that all terms and conditions as described below are acknowledged by you, the Customer will use the software.

1. What is included in your Subscription

Computer Frameworks owns or has the right to licence the Software through a subscription model.

Computer Frameworks grants to the Customer permission to use the Neo software.

The Customer authorises Computer Frameworks to transmit claim data on behalf of the Provider(s) operating under the Customer’s business.

The Customer recognises and agrees that permission to use NEO is limited, based upon the amount of the Subscription fee paid by Customer. The Customer agrees to:

• Use NEO only for the stipulated number of users permitted by the applicable Subscription fee,
• Use NEO only in support of the Customer's own business. The Customer agrees not to increase the number of Providers unless and until the Customer pays the applicable fee for such an increase/upgrade.

The Customer may not provide data processing services that make use of NEO without the express prior written consent of Computer Frameworks.

Computer Frameworks reserves the right to monitor the use of system resources by our customers in order to provide a responsive, convenient and rich user experience. We reserve the right to recalibrate pricing of our product and pass on any cost increases, as required, in order to maintain efficient operation of the system resources.

2. Non-Disclosure of Confidential Information

Each party will use the same means it uses to protect its own confidential information and will advise its employees, agents and professional advisers who receive any of the other party's confidential information of its confidential nature. Neither party will make or issue any announcement or statement regarding Neo activities to the general public or any third party without the prior written consent of the other party.

Neither party is to act as an agent of the other party for any purpose whatsoever

3. How to Pay

Payment terms are MONTHLY for the use of software as a service, unless otherwise agreed. All invoices / notices will be sent to the Customer’s service email address. Payment details are outlined in a separate pricing / support advice.

4. Limitation of Liability

Computer Frameworks will not be liable for any damages, lost profits or any indirect, incidental or consequential damages arising from your Company’s use of Neo.

The Customer will indemnify Computer Frameworks against all losses, costs (including legal costs), expenses, demands or liability that Computer Framework’s incurs arising out of, or in connection with, a third-party claim against Computer Frameworks arising from the Customers use of our services or any third-party product.

5. Research ways to make Neo better

We encourage feedback from our customers and engage in research to improve Neo services and functionality.

6. What support is included in the subscription

Computer Frameworks will endeavour to resolve a fault or incident as soon as it is reported.

Support Inclusions:

• Queries relating to the usage of the Application,
• Resolution of defects. A defect is defined as a system function that does not perform as expected.

Support Exclusions:

• Configuration of any systems or hardware components that was not originally delivered by Computer Frameworks,
• Resolution of any issues that are caused by the user and may include.
  • Entry of data by the Customer that is not consistent with NEO functionality
  • Failure to submit data
• Provision of technical support for the Customer’s clients or suppliers
• Provision of on-site support for the Customer

Support Hours:
Support is provided during business hours (9am – 5pm AEST, Monday to Friday except on public holidays)

Support:
email: support@neoclaiming.com.au
phone: 02 9299 1212.

7. Can Neo be modified to accommodate your business needs

A Customer may request a change to NEO to satisfy a specific business requirement.

All requests are to be forwarded to the support email address.

All changes will be assessed to ensure they can be accommodated in NEO and Computer Frameworks will work with the Customer to agree a price for the changes to be developed and added to NEO.

Refer to the pricing information for support/change contact details

8. What to do in the event of a Data Breach

Where a data breach occurs, it is the Customer’s responsibility to notify their clients. It is highly recommended that you provide Computer Frameworks with as much information as possible should our services be required to notify your clients or to provide further information to the Office of the Australian Information Commissioner.

9. Data Loss

Computer Frameworks works hard to keep your data secure, however, no technology is completely safe to data loss. Speak to us if you wish to back-up your data that has been entered into NEO.

10. Retention of the Customers Data

Once a Customer terminates the agreement the Data is archived and the data will not be accessible by the Customer. We will archive the data according to our Data Retention Policy, the Customer can re-activate the subscription to regain access to the data.

11. What to do in the event of a Dispute

If either party considers that a dispute has arisen, a notice should be sent to the other party, setting out particulars of the dispute.

If required, the parties will then arrange a meeting to discuss the dispute and agree a way forward.

12. Can I terminate my subscription

Either party reserves the right to terminate the use of the Neo software by giving the other party 30 days written notice in advance.

Upon termination, the Customer is responsible for advising Medicare of the termination.

Upon termination of a subscription, the Customer must settle all outstanding invoices within 30 days, for services rendered by Computer Frameworks up to the termination date.

Any costs associated with the supply of Customer data to the Customer, after termination, will be borne by the Customer.

13. Termination by Computer Frameworks

Computer Frameworks (Monthly subscription) reserves the right to suspend and/or terminate the use of the Neo software immediately should the Customer not pay the agreed subscription fee, including fees for SMS usage and data storage.

Computer Frameworks (Annual Subscription) reserves the right to suspend and/or terminate the Customer’s use of the Neo software immediately should the Customer not pay the agreed subscription fee.

Any costs associated with the recovery of outstanding subscription fees, including fees for SMS usage and data storage, will be borne by the Customer.

Computer Frameworks reserves the right to suspend and/or terminate your subscription or access to all or any of your data immediately if the Customer commits a breach of any of the Terms and Conditions, the Customer becomes insolvent, or the Customer has committed a crime.

14. General:

• This Agreement shall be governed by New South Wales law and the Customer agrees to submit to the exclusive jurisdiction of the New South Wales courts.
• The invalidity or illegality of any provision of this Agreement shall not affect the validity of any other provision. The parties intend for the remaining unaffected provisions to remain in full force and effect.
• Neither party shall be liable for failures or delays in performance due to causes beyond its reasonable control, including war, strikes, lockouts, fire, flood, storm or other acts of God. Both parties agree to use their reasonable efforts to minimize the effects of such failures or delays.
• No action, regardless of form, may be brought by either party more than one (1) year after the cause of action has arisen, except that an action for non-payment may be brought by Computer Frameworks within two (2) years after the Customer's last payment.
• This Agreement supersedes all prior or contemporaneous representations, negotiations, or other communications between the parties relating to the subject matter of this Agreement. This Agreement may be amended only in writing signed by authorised representatives of both parties.

15. Change to Customer Details

The Customer must inform Computer Frameworks of a change of email, billing address or ownership within an appropriate timeframe and which does not impact on the billing cycle. Failure to inform Computer Frameworks of a change will be considered a breach of the terms and conditions contract.

16. Acceptance

The customer acknowledges and agrees to the Terms and Conditions by accepting them during the registration process, through receipt of email, or by continuing to use the Neo Practice Management system. If the customer does not agree to the Terms and Conditions, they may discontinue using the system.